Messaging & Communication
Is Help Scout down?
Live Help Scout status from Help Scout's official status page, checked every 5 minutes by StatusDrop. Includes recent outages and daily uptime.
Current Help Scout status
Operational
Help Scout is operational (not down) as of .
- uptime over 91 days
- 100%
- uptime over 91 days
- issues in the last 72 h
- 0
- issues in the last 72 h
- between checks
- 5 min
- between checks
Daily uptime
Help Scout uptime, last 90 days
100% over 91 days with data
Uptime counts degraded performance as up and partial or major outages as down. Checks where the status page could not be read are excluded.
Recent issues
Recent Help Scout outages and incidents
No Help Scout outages detected in the last 72 hours of checks.
Based on StatusDrop's own checks of status.helpscout.com. Times are approximate to the 5-minute check interval. For incident details, see the official status page.
Method
How StatusDrop checks Help Scout
Every 5 minutes StatusDrop reads Help Scout's official status page at status.helpscout.com and records the overall status. When Help Scout reports a problem, it shows up here and in every StatusDrop stack that depends on Help Scout.
This page reflects what Help Scout publicly reports. If Help Scout looks operational but you still see errors, the issue may be specific to your region, account or integration: check your own logs and Help Scout's support channels.
Quick answers
Help Scout status, in short
- Is Help Scout down right now?
- Help Scout is operational (not down) as of 2026-11-02T22:12:47.614Z.
- What is Help Scout's uptime?
- Help Scout had 100% uptime over the last 91 days with data, based on StatusDrop checks of its official status page.
- When was Help Scout's last outage?
- StatusDrop has not detected a Help Scout outage in its recent checks.
Messaging & Communication
More in Messaging & Communication
For your own product
Show Help Scout status
on your own status page.
Your users blame you when Help Scout has an outage. StatusDrop watches Help Scout and 550+ other services, alerts you by email, Slack, Discord or Telegram, and shows their live status on your own status page and embeddable widget, so customers know the problem is upstream.
Alerts the moment Help Scout reports degraded performance or an outage.
Show Help Scout status on your hosted status page or with one script tag on your site.